Pro Support

Our Pro Support option is for any work you may want us to do that goes beyond our technical support obligations you get when buying a piece of hardware from us.

First of all, let us explain what technical support is first. Technical support covers you for these issues:

• All hardware issues
• Installation of drivers for the operating system
• Re-installation of the operating system

In general, technical support is for when you have a specific problem with a piece of equipment you have purchased from us. Or you simply want to ask us a question about the equipment. It does not include:

• Support and configuration of the the systems software
• Customisation of the systems software
• Training
• Consultancy
• Designing solutions

For that, you need Pro Support.

A Unique Approach To Paid For Support - Per Minute Billing

Our Pro Support is available at a cost of £75 + VAT per hour. Minimum purchase is one hour, and for each hour you purchase, those minutes are credited to your Pro Support balance.

However, any work we do is billed on a per minute basis. It works as follows:

You purchase 60 minutes of support. We then provide support for an issue, and that support takes 15 minutes. Your balance is reduced by 15 minutes to 45 minutes. Your balance will remain at 45 minutes until you use the Pro Support service again.

You can manage your Pro Support minutes at the Secure Services section of our site. You can view your balance and any work we have done.

If you decide it's not working for you, we can refund outstanding minutes at the rate you paid for them at any time.

Contact us at support@dnuk.com or call us on 0161 366 6600 to discuss any requirements you have.